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Useful Resources

Archived PPG Documents

Patient Survey 2013/2014

Far Lane PPG Survey 2013 (.xlsm)

Trafalgar House PPG Survey 2013 (.xlsm)

Patient Participation Group Annual Report (.doc)

Patient Survey 2012/2013

Patient Survey 2013 Demographics (.doc)

Patient Survey 2013 Results (.xls)

Patient Participation Group Report 2011/2012

We would like to thank all members of our Patient Reference Group who have volunteered their time to help us try to improve our service to patients, and to all patients who completed our questionnaire.

This report summarises the development and outcomes of Far Lane Medical Centre’s Patient Reference Group (PRG) in 2011/12. It includes:

• Profile of Practice population and PRG members
• Process used to recruit members of our PRG
• How patient’s views were sought.
• Findings of survey
• Resulting action plan
• Opening hours and access details

Practice Population Summary (CLICK HERE TO DOWNLOAD)

Patient Group Diversity

Process used to recruit our PRG

Our first Patient Reference Group meeting was held in October 2011 and was well attended by 10 members of the group, 1giving apologies, but sending their views by letter.

The Practice Manager and 2 Doctors were also in attendance. Several excellent suggestions for improvement were made by members of the PRG and relevant areas to be addressed in the Patient Satisfaction Questionnaire were agreed. The questionnaire was then devised by the Practice Manager and agreed by the PRG.

How patient’s views were sought (CLICK HERE TO DOWNLOAD)

135 questionnaires were completed by patients in December 2011. These were given to patients who attended surgery and some were also e-mailed.

Findings of the survey

The results of the Patient Questionnaire were collated in January 2012 and were then discussed at a PRG meeting in February 2012. The PRG agreed that the results of the survey showed that on the whole the patients are happy with the service provided, but weaker areas highlighted from the questionnaire will be addressed in our action plan for 2012/13.

CLICK HERE TO DOWNLOAD THE PPG SUMMARY GRAPHS

CLICK HERE TO SEE THE ETHNICITY OF OUR PATIENT PARTICIPATION GROUP

Improving the Practice Questionnaire

Minutes of Patient Participation Group

Minutes of Patient Participation Group Meeting

Resulting Action Plan for 2012/13 – Agreed by PRG

Problem

Action to be Taken

Date for completion

Responsibility

Ability to speak to a Doctor or Nurse on the telephone

A working group to be set up, comprising a Doctor, a Nurse, Reception Supervisor and Practice Manager to meet to discuss this problem and look at ways to improve accessibility

01/09/2012

Practice Manager

Difficulty in obtaining an on the day appointment when phoning at 8.15am

Monthly Audit of DNA’s for Doctor and Nurse.

Poster in waiting room to make patients realise how much valuable clinical time is wasted.

Obtain mobile numbers and e-mail addresses and send reminders to each patient that has an appointment booked

30/06/2012

Practice Manager

The above action plan will hopefully improve accessibility for patients to speak to a Doctor or Nurse and increase the number of available appointments each day.

Actions already taken as a result of PRG Meetings

Re-organisation of posters in waiting rooms

Poster put on display to encourage patients to be polite to staff

Surgery opening times displayed on front door of surgery as well as on the window, and also on counterfoil of repeat prescriptions

All patients attending surgery are now asked for their mobile numbers and e-mail addresses to improve communication.

Opening Hours and Access Details

Reception Hours and Consultations (click here)

If you need a Doctor when surgery is closed, please phone the surgery number 0845 121 23 28 and you will automatically be transferred to the Out of Hours Service.

You can also attend Sheffield G.P. Centre on Broad Lane, Sheffield S1 3PM, telephone 2412700.

For medical advice, telephone 0845 46 47

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